The Print Shop 4.0 User Guide

This User Guide is designed to help you learn the software. Be sure to also check out the Video Tutorials and the Blog for additional ideas. To access the User Guide, either click on a topic to the left, choose a commonly accessed topic below, or search for a topic above.

In addition to the information available in The Print Shop 4.0 User Guide, Technical support is also available if you encounter an issue with the software. Solutions to common technical issues can be found using these links, or if necessary report a problem to our Support team.

Customer and Technical Support

Technical Support

If you purchased this product from Broderbund directly or from a retail store Technical Support is available for you. Either by visiting our website at http://support.encore.com, e-mailing us, or calling us and speaking to one of our support representatives.

Whichever option you choose, it is important to come prepared with the following information:

Type of computer you are using, including: amount of Ram, CPU speed, and video card model.
A description of the problem, including any error messages.
A list of steps which lead to the problem.

If you are unable to resolve your issue using the knowledge base articles, you may contact us through e-mail via our web form support section by clicking on the link to "Submit an Online Support Request."

If you contact us through our web form, please remember to include the information listed above.

We also offer live technical support at (763) 450-2465. Our technicians are available Monday through Friday 9am - 4pm CST. Please keep in mind that this is NOT A TOLL FREE CALL. This service is subject to change without prior notice at any time.

Unfortunately our technicians are unable to provide game play or "how-to" support on the products that we distribute. Our technical support is limited to ensuring that your software runs on your computer as designed. This user guide has been written in a way that will hopefully cover all of the features of the product. If you find yourself stuck at a point where you need additional help with using the product that this manual does not cover we recommend you check out our user community forum at http://forums.encoreusa.com more information about this user community can be found here.

Customer Service

You can call 1-800-395-0277 to place an order. Canadian customers please call (763) 450-2466. Our representatives are available Monday through Friday 8am - 5pm CST. This service is subject to change without prior notice at any time.

Unfortunately our representatives are unable to provide technical support or "how-to" support on the products that we distribute. Our customer service is limited to sales, replacements, refunds, and key code issues.

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