Privacy Policy
Privacy Statement
Encore Software, (Encore), is committed to keeping any and all
personal information collected of those individuals that visit our
websites and make use of our online facilities and services
accurate, confidential, secure and private. Our privacy policy has
been designed and created to ensure those affiliated with Encore
Software of our commitment and realization of our obligation not
only to meet but to exceed most existing privacy standards.
Collection of your Personal Information
Encore Software collects personally identifiable information,
such as your e-mail address, name, home or work address and
telephone number which is required for processing of orders and
trial downloads. Although not required, customer demographic
information such as age and gender, may be optionally entered by a
customer into their profile,
Please rest assured that this site shall only collect personal
information that you knowingly and willingly provide by way of
surveys, completed membership forms, and emails. It is the intent
of this site to use personal information only for the purpose for
which it was requested and any additional uses specifically
provided on this site.
Please keep in mind that if you directly disclose personally
identifiable information or personally sensitive data through
Encore Software public message boards, this information may be
collected and used by others. Note: Encore Software does not read
any of your private online communications.
Encore Software encourages you to review the privacy statements
of Web sites you choose to link to from Encore Software so that you
can understand how those Web sites collect, use and share your
information. Encore Software is not responsible for the privacy
statements or other content on Web sites outside of the Encore
Software and Encore Software family of Web sites.
Use of your Personal Information
Encore Software collects and uses your personal information to
operate the Encore.com, Broderbund.com, PunchSoftware.com,
PunchCAD.com and Viva-Media.com websites and deliver the services
you have requested. Encore Software also uses your personally
identifiable information to inform you of other products or
services available from Encore Software and its affiliates. Encore
Software may also contact you via surveys to conduct research about
your opinion of current services or of potential new services that
may be offered.
Encore Software does not sell, rent or lease its customer lists
to third parties. Encore Software may, from time to time, contact
you on behalf of external business partners about a particular
offering that may be of interest to you. In those cases, your
unique personally identifiable information (e-mail, name, address,
telephone number) is not transferred to the third party. In
addition, Encore Software may share data with trusted partners to
help us perform statistical analysis, send you email or postal
mail, provide customer support, or arrange for deliveries. All such
third parties are prohibited from using your personal information
except to provide these services to Encore Software, and they are
required to maintain the confidentiality of your information.
Encore Software does not use or disclose sensitive personal
information, such as race, religion, or political affiliations,
without your explicit consent.
Encore Software keeps track of the Web sites and pages our
customers visit within Encore Software, in order to determine what
Encore Software services are the most popular. This data is used to
deliver customized content and advertising within Encore Software
to customers whose behavior indicates that they are interested in a
particular subject area.
Encore Software Web sites will disclose your personal
information, without notice, only if required to do so by law or in
the good faith belief that such action is necessary to: (a) conform
to the edicts of the law or comply with legal process served on
Encore Software or the site; (b) protect and defend the rights or
property of Encore Software; and, (c) act under exigent
circumstances to protect the personal safety of users of Encore
Software, or the public.
Children Under Age of 13
Encore Software does not knowingly collect personal identifiable
information from children under the age of thirteen (13) without
verifiable parental consent. If it is determined that such
information has been inadvertently collected on anyone under the
age of thirteen (13), we shall immediately take the necessary steps
to ensure that such information is deleted from our system's
database. Anyone under the age of thirteen (13) must seek and
obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and/or visitors to our website have the option to
discontinue receiving communication from us and/or reserve the
right to discontinue receiving communications by way of email or
newsletters. To discontinue or unsubscribe to our website please
send an email that you wish to unsubscribe to
unsubscribe@encore.com. If you wish to unsubscribe or opt-out from
any third party websites, you must go to that specific website to
unsubscribe and/or opt-out.
Updating and correcting your Encore.com
Account
When you log into your account on Encore.com, Broderbund.com,
PunchSoftware.com, PunchCAD.com or Viva-Media.com, you can access,
update and correct some of the Personal Data that we use to
authenticate you including, your name, email and contact details.
Please note that the changes you make in your customer account will
be reflected in our active customer database but we may retain any
information you submit for any reason we reasonably believe we have
a legitimate reason such as backups, archiving, legal obligations,
fraud and abuses detection and license history.
Use of Cookies
Encore Software's websites use "cookies" to help you personalize
your online experience. A cookie is a text file that is placed on
your hard disk by a Web page server. Cookies cannot be used to run
programs or deliver viruses to your computer. Cookies are uniquely
assigned to you, and can only be read by a web server in the domain
that issued the cookie to you.
One of the primary purposes of cookies is to provide a
convenience feature to save you time. The purpose of a cookie is to
tell the Web server that you have returned to a specific page. For
example, if you personalize Encore Software pages, or register with
Encore Software site or services, a cookie helps Encore Software to
recall your specific information on subsequent visits. This
simplifies the process of recording your personal information, such
as billing addresses, shipping addresses, and so on. When you
return to the same Encore Software website, the information you
previously provided can be retrieved, so you can easily use the
Encore Software features that you customized.
You have the ability to accept or decline cookies. Most Web
browsers automatically accept cookies, but you can usually modify
your browser setting to decline cookies if you prefer. If you
choose to decline cookies, you may not be able to fully experience
the interactive features of the Encore Software services or Web
sites you visit.
Note on Google Analytics and Cookies - While some
of the cookies we use are required to use (see above), you can opt
out from the collection by Google Analytics of navigation
information during your visits to our Websites. To do so, use the
Google Analytics Opt-out feature available from Google.
Mobile Devices
Due to differences between apps and websites on mobile devices,
you may need to take additional steps to disable tracking
technologies in mobile apps. Many mobile devices allow you to
opt-out of targeted advertising within the Settings area of the
device.
Security of your Personal Information
Encore Software secures your personal information from
unauthorized access, use or disclosure. Encore Software secures the
personally identifiable information you provide on computer servers
in a controlled, secure environment, protected from unauthorized
access, use or disclosure. When personal information (such as a
credit card number) is transmitted to other Web sites, it is
protected through the use of encryption, such as the Secure Socket
Layer (SSL) protocol.
Changes to this Statement
Encore Software will occasionally update this Statement of
Privacy to reflect company and customer feedback. Encore Software
encourages you to periodically review this Statement to be informed
of how Encore Software is protecting your information.
Contact Information
Encore Software welcomes your comments, questions and any
complaints regarding this Privacy Statement and how your Personal
data is handled. For these, please direct your inquiry to:
Encore Software, LLC
384 Bel Marin Keys Blvd. Suite 150
Novato , CA 94949, US
support@encore.com
1-800-395-0277
