Customer and Technical Support
Technical Support
If you purchased this product from
Broderbund directly or from a retail store Technical Support is
available for you. Either by visiting our website at http://support.encore.com, e-mailing
us, or calling us and speaking to one of our support
representatives.
Whichever option you choose, it is
important to come prepared with the following information:
- Type of computer you are using, including: amount of Ram, CPU
speed, and video card model.
- A description of the problem, including any error
messages.
- A list of steps which lead to the problem.
If you are unable to resolve your
issue using the knowledge base articles, you may contact us through
e-mail via our web form support section by clicking on the link to
"Submit an Online Support Request."
If you contact us through our web
form, please remember to include the information listed above.
We also offer live technical support
at (763) 450-2465. Our technicians are available Monday
through Friday 9am - 4pm CST. Please keep in mind that this
is NOT A TOLL FREE CALL. This service is subject to change
without prior notice at any time.
Unfortunately our technicians are
unable to provide game play or "how-to" support on the products
that we distribute. Our technical support is limited to
ensuring that your software runs on your computer as
designed. This user guide has been written in a way that will
hopefully cover all of the features of the product. If you
find yourself stuck at a point where you need additional help with
using the product that this manual does not cover we recommend you
check out our user community forum at http://forums.encoreusa.com
more information about this user community can be found here.
Customer
Service
If you purchased this product from
Broderbund directly or from a retail store Technical Support is
available for you. Either by visiting our website at http://support.encore.com,
e-mailing us, or calling us and speaking to one of our support
representatives.
You can call
1-800-395-0277 to place an order. Canadian
customers please call (763) 450-2466.
Our representatives are available Monday through Friday 8am -
5pm CST. This service is subject to change without prior
notice at any time.
Unfortunately
our representatives are unable to provide technical
support or "how-to" support on the products that we
distribute. Our customer service is limited to
sales, replacements, refunds, and key code issues.
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